Transaction Refund Request

Submit an automated reversal claim below. Claims are cross-verified against the Safaricom M-Pesa ledger within 24 to 48 hours.

1

Submit Claim

Enter receipt & details

2

Auto-Verification

Ledger matched in DB

3

Desk Review

Within 24–48 hours

4

M-Pesa Reversal

Sent to source number

Smart Safaricom SMS Auto-Fill Optional Shortcut

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Our Guarantee Policy

  • 48-Hour Eligibility Window: Claims must be submitted within 48 hours of transaction creation.
  • Direct Reversal: Approved refunds are credited directly back to the original M-Pesa line.
  • Zero Transaction Fee: We reverse 100% of your paid amount for duplicate or invalid purchases.